Refund policy
Return & Refund Policy
Last updated: 30.12.2025
At LumaHome, we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
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Returns
• You have 30 days from the date you receive your item to request a return.
• To be eligible, the item must be:
• Unused
• In its original condition
• In the original packaging
To start a return, contact us at you@lumahome.info with:
• Your order number
• Reason for return
• Photos (if the item is damaged or defective)
Returns sent without approval will not be accepted.
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Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
We will:
• Replace the item or
• Issue a full refund
No return shipping cost for damaged or defective items.
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Refunds
• Once your return is received and inspected, we’ll notify you of the approval status.
• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, unless the item is defective or incorrect.
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Non-Returnable Items
We do not accept returns for:
• Items marked as final sale
• Gift cards
• Used or damaged items not due to our error
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Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original and place a new order.
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Late or Missing Refunds
If you haven’t received a refund:
1. Check your bank or card provider
2. Contact your payment provider
3. If still missing, contact us at
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Contact Us
For any questions about returns or refunds, contact:
📧 you@lumahome.info